EXECUTIVE SUMMARY Earlier this year, the Insurance Council of Australia and Australian Financial Complaints Authority launched a court case to resolve the uncertainty of pandemic exclusions in policy wordings, following the rejection of multiple Business Interruption claims brought by policyholders as a result of COVID-19. The case involved two claims brought separately by policyholders Austin Tourist Park in Tamworth and…
The following case study is for a cleaning company. Through expert negotiation, Risksmart reduced a $22,000 claim to a $1,750 settlement, even securing contribution from other non liable parties. The Facts: Risksmart acted as claims managers for a national cleaning contractor (‘our client’). A retired claimant brought a claim against our client after she allegedly slipped and fell on a…
Poppy Foxton – Head of Claims Location: Sydney Joined: 2012 A quote capturing your approach to your role “Never let the fear of striking out keep you from playing the game” – Babe Ruth. Tell us about yourself Eight years ago, I left Aon to join Risksmart as a Senior Claims Executive which involved working on a single portfolio in…
Through expert negotiation, Risksmart reduced a $310,000 claim to a $40,000 settlement, saving our Client $270,000. The Facts: Risksmart recently acted for a client in a claim when a customer tripped and fell in the client’s carpark The claimant suffered bilateral shoulder tears requiring surgical repair as well as soft tissue damage to her neck. The claimant appointed legal…