Many businesses invest considerable time and effort to ensure the safety of their customers. But in the event that an accident does occur, what you do immediately afterwards is critical to achieving a positive and timely outcome for everyone involved. In this three-part series, Risksmart will highlight three key steps businesses can take to be ready to respond effectively to…
At Risksmart, maintaining genuine connections with our people, clients and partners is at the core of what we do. In this Q&A, we share a little about what inspires us, how we support each other through challenges and wins, and what sets us apart as a team. The crux of WHY Risksmart exists? We take the stress and resource drain…
EXECUTIVE SUMMARY Earlier this year, the Insurance Council of Australia and Australian Financial Complaints Authority launched a court case to resolve the uncertainty of pandemic exclusions in policy wordings, following the rejection of multiple Business Interruption claims brought by policyholders as a result of COVID-19. The case involved two claims brought separately by policyholders Austin Tourist Park in Tamworth and…
The following case study is for a cleaning company. Through expert negotiation, Risksmart reduced a $22,000 claim to a $1,750 settlement, even securing contribution from other non liable parties. The Facts: Risksmart acted as claims managers for a national cleaning contractor (‘our client’). A retired claimant brought a claim against our client after she allegedly slipped and fell on a…
Poppy Foxton – Head of Claims Location: Sydney Joined: 2012 A quote capturing your approach to your role “Never let the fear of striking out keep you from playing the game” – Babe Ruth. Tell us about yourself Eight years ago, I left Aon to join Risksmart as a Senior Claims Executive which involved working on a single portfolio in…
Through expert negotiation, Risksmart reduced a $310,000 claim to a $40,000 settlement, saving our Client $270,000. The Facts: Risksmart recently acted for a client in a claim when a customer tripped and fell in the client’s carpark The claimant suffered bilateral shoulder tears requiring surgical repair as well as soft tissue damage to her neck. The claimant appointed legal…